Officer, Helpdesk Support (01 Post)
Location:  Head Office – Phnom Penh
Report to: VP & Director, Core Banking & Solutions Department
Deadline:  01-March-2019
Duties and Responsibilities:  
-    Administration on testing products, functions and related business applications
 
-    Feedback and Facilitate users on their daily functioning and operation of products, functions and business applications faults/results
-    Handle daily support logs on related business applications, software
-    Follow up supporting result and feedback with all users at Head Office and branches
-    Analyze and investigate, prioritize and Escalate issues to respective technical support team
-    Communicate, answer and advice on appropriate actions to users
-    Manage and control on product testing logs
-    Provide service facility to users on applications solution
-    Follow up supporting result and feedback to respective support team/helpdesk team/business team/ with all users at Head Office and branches
-    Assist in contact off-shore team support.
Qualifications:
-    Bachelor degree of computer science field  
-   Experience with Microfinance or commercial bank is a plus

-    High commitment and self-motivated
-    Good interpersonal skills
-    Willing to learn new business applications and new technology
Remuneration:
-    HKL provide the competitive salary based on knowledge, skill and experience. We offer the monthly salary plus Insurance Allowance (Health & Accidence), Annual Bonus, Annual salary increment,  Incentive, Pchum Ben Bonus, 13rd Month Salary, Uniform Allowance, Provident Fund, Annual Leave, and other benefit as stated in HKL policy.
-    Successful Candidate will be received the numerous training program and development in order to enhance his/her knowledge, skill and competency to work effectively and having opportunities to development long-term career with HKL.
How to Apply:
-    HKL Application Form is free provided. Thus, you can get it from Head Office (Phnom Penh) or all branches of Hattha Kaksekar Limited every working day or free download from our website: www.hkl.com.kh
-    Interested candidate, please fill the HKL application form and submit with CV, Family Book, Population ID Card, Birth Certificate, Degree Certificate and other short course certificate or letter to HKL head office (Nº606, St.271, Sangkat Phsar Deum Tkouv, Khan Chamkamorn, Phnom Penh) or any HKL branch office nearest your current address or via email job@hkl.com.kh. 
Notice:
-    The submitted document will not be returned.
-    Reach us on: 093 405 000/086 354 354  
 
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Achievement YTD 30 September 2018
Number of Office 178
Headquarter 1
Total Number of Staff 3,399
Male 2,329
Female 1,070
Loan  
Loan Outstanding USD 696 M
Number of Active Borrower 139,737
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Deposit USD 439 M
Active Customer 231,405
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