Human Resources department has been assigned with important role in maintaining and enhancing its human capital, supporting the sustainable growth apart from business operation. A solid HR strategy was developed and maintained to scale up initiatives and contribute towards the success of institution. Respecting strategic direction, HKL paid high attention into good governance and employee care. Since starting in early 90s, HKL was recognized with a low rate of employee misconduct and fraud. For 2016 HKL turnover rate was as low as 8.65%, while newly recruited staffs were 313, making number of HKL employee increase to 2,325 based at 153 branch offices nationwide.

Staff Capacity Development 
Staff capacity development holds an important role of equipped both newly recruited and on working staff necessary skills for their everyday job. Schedule internal training and special formed courses were tailor-made and delivered by skills management and outsourcing experts within and outside the country. There were 373 new trainees attending orientation training, and 324 staffs attended in foundation course. In average, a staff is invited at least to one skills training course per a year, and at least 6 refreshment subjects. Besides, HKL had also been involving in social contribution to human resource development through internship program proving to university students to acquire practical working experiences for their future career and thesis purpose.